Returns and Refunds
THANK YOU FOR YOUR WHAT DOLLY WORE PURCHASE. YOUR SUPPORT TRULY MEANS SO MUCH TO US.
Our return policy is valid for 30 days from the day your product arrives. If 30 days have passed since your purchase arrived, unfortunately we can’t offer you a replacement or exchange.
To be eligible for a return, your item must be returned new, unused and in the same condition that you received it. It must also be in the original packaging and sent back in the same box it was sent in. Returns that are damaged, used, sent back with opened packaging, soiled or altered will not be processed, nor will they be returned to sender.
NB:- Please check your product upon delivery. We understand our products are bought months prior to birthdays/Christmas etc, however, we cannot replace any items including faulty items past 30 days.
RETURNS AND SHIPPING:
You will be responsible for paying for your own shipping costs when returning an item, unless the item is damaged or faulty.
If you believe your item is faulty, please contact us at firstname.lastname@example.org and provide your order number and photos of your product.
Shipping costs on orders and replacements are non-refundable.
If you receive a refund, you will not receive any shipping costs back on your order and the cost of return shipping will be deducted from your refund if we have paid return shipping and your item was not deemed faulty or damaged.
Returns that are damaged, used, sent back with opened packaging, soiled or altered will not be processed, nor will they be returned to sender
Please read the product description carefully and check whether your item is a pre-order.
All pre-orders are final and non-refundable if you change your mind. What Dolly Wore is not liable for a refund for change of mind.
Refunds are only available on damaged or faulty goods when a replacement or exchange is unavailable.
REPLACEMENTS FOR A LOST ITEM:
If for some reason your item has gone missing with Australia Post, please contact us so we can make an enquiry. If the item is deemed lost in transit, we will send out a replacement order for you at our cost.
If you decide you would prefer a refund instead of a replacement. We will refund you the product but you will not receive any shipping costs back on your order.
We only replace items if they are faulty or damaged.
If you ordered the wrong item, have changed your mind about your order, or made a duplicate order, you are responsible for the cost of shipping merchandise back to us
Once we have received your return we will process store credit/exchange within 14 business days.
Returns that are damaged, used, sent back with opened packaging, soiled or altered will not be processed, nor will they be returned to sender.
If you need to exchange an item, send us an email at email@example.com and we will direct further instruction.
DAMAGED OR FAULTY ITEMS:
If you believe your item is damaged or faulty item, please contact us at firstname.lastname@example.org and let us know the order number and send photos of the item in question.
We will then provide a free shipping return label for you to return the item, for a replacement product.
All returns or exchanges must be posted to the address provided via email in response to return or exchange requests.
We cannot accept liability for an item until it is returned and has been confirmed as faulty.
• Item(s) must be returned within 30 days of receipt
• Goods must be in original condition, unused and sent back in the original packaging
• Exchanges can be made as a request only and this is subject to availability - if your requested item is not available then a credit note will be issued and you will be notified via email.
• Please note, no refunds or exchanges are accepted on sale items.
WHAT DEFINES FAULTY?
The majority of our products are handcrafted and will have imperfections as a result and each piece is unique as a result.
However, sometimes as is the case with all human crafted work, things can be faulty.
• Manufacturing faults
• Goods that are different to the goods that you ordered
If you have any concerns drop us an email at email@example.com.
SALES & OFFERS:
Please note that What Dolly Wore reserves the right to end any promotions, sales or discount offers at any time. There are no refunds or exchanges accepted on sale items.
All discount codes must be entered at the checkout.
Only one discount can be used per order.
Our software does not allow us to manually apply discount orders or adjust prices once orders are finalised. If you forget to use a code at checkout, we cannot amend the price and will not reimburse any additional costs.
While What Dolly Wore makes every attempt to ensure that the online store reflects the availability of stock sometimes an item shown to be available may be out of stock.
If an item you order is out of stock we will contact you as soon as possible and based on your preference, either cancel and refund that particular item or issue a store credit.